HUMAN SERVICES (QLD)
DHD Consultancy helps Queensland human-services organisations deliver on their departmental funding agreements—clearly, ethically and sustainably. We align governance, day-to-day practice and evidence so you can meet contract conditions, HSQF Certification audit, performance targets and reporting obligations without burning out your team.
Services
Funding & contract readiness
• Translate Service Agreements into a clear compliance matrix and delivery plan
• Create a reporting calendar with owners, due dates and evidence sources
• Set up a contract register (variations, milestones, extensions, subcontracts)
Service model & operations
• Clarify eligibility, intake and exit pathways; reduce duplication across programs
• Design operational playbooks: workflow maps, roles, RACI, escalation trees
• Build documentation standards: forms, checklists, file notes, supervision records
Outcomes, KPIs & evidence
• Develop a simple logic model linking activities → outputs → outcomes
• Define KPIs, data dictionaries and source-of-truth locations
• Build evidence indexes/dashboards so reporting is accurate and fast
Risk, safeguarding & duty of care
• Organisation-wide risk register with treatment plans and review rhythms
• Incident & complaints frameworks (triage, timeframes, RCA, CAPs, verification)
• Participant rights, consent, information access and privacy practices
Workforce & capability
• Screening/clearances, onboarding and supervision frameworks
• Competency matrices and targeted training plans (incl. refreshers)
• Rostering that protects continuity, safety and dignity (incl. outreach/regional)
Financial controls & acquittals
• Funding rule crosswalks; billing/invoicing guardrails and audit trails
• Acquittal readiness: documentation, reconciliations and exception reports
• Vendor/subcontractor due diligence and performance tracking
Monitoring & evaluation readiness
• Mock monitoring visits, interview prep and file-testing drills
• Corrective-action registers with root-cause analysis and effectiveness checks
• Continuous-improvement rhythms your team can sustain
Assurance (Pre / Intra / Post-Audit)
• Mock audits & interview prep
• On-call evidence collation during audit
• CAP development and close-out with measurable outcomes
Optional Crosswalk
• Align NDIS with HSQF, Aged Care, NSQHS or ACIS to run one lean system with a single evidence index