ABOUT DHD CONSULTANCY
DHD Consultancy helps Australian health and disability organisations build systems that work in real life—and stand up to scrutiny. We partner with NDIS providers, Human Services, hospitals & day procedure services, Aged Care providers, community/injury schemes, and Conformity Assessment Bodies (CABs) and Approved Quality Auditors (AQAs) to lift governance, compliance and operational performance in one cohesive approach.
Governance, compliance and growth done properly across every standard you operate under.
THE DHD TEAM
Julian De Maria
Owner / Director
I’m Julian De Maria. I have been a Registered Nurse for 20+ years and have worked across the health and disability sectors in a variety of roles. These include:
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Manager of Clinical Education
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Director Clinical Services for a Private Hospital in Brisbane
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National Manager for Hospital Accreditation
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Quality advisor for an Aboriginal Community Controlled Organisation
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Human Services Consultant
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General Manager of Certifications for a national NDIS/HSQF accredited audit body
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Lead Auditor, having conducted over 300+ audits in the NDIS, HSQF, and NSQHSS space Australia-wide.
This experience has given me a rare vantage point across providers, regulators and conformity-assessment bodies. My sweet spot is turning complex standards into simple, repeatable and scalable systems that are driven by clear policies, clean evidence trails, reliable workflows, and teams who know what “great” looks like.
I’ve sat on both sides of the table, so I know what evidence looks credible and what processes hold up in the real world. DHD was created to cut through noise, templates and guesswork with clear frameworks, clean documents and practical coaching that teams adopt.
VALUES
Impartiality – transparent, conflict-free advice
People first – participants, patients, staff and families
Clarity – plain language and practical tools
Accountability – measurable outcomes and closed loops
BUSINESS SERVICES
Governance & Board Planning
Strengthen oversight with practical frameworks that align purpose, risk and performance. Deliverables: board charters; annual work plans; KPI dashboards; risk appetite & tolerance; committee structures; regulatory reporting cadences.
Enterprise Risk Management
Design an ISO aligned risk system that your teams actually use.
Deliverables: risk policy & matrix; registers; RAG dashboards; incident/complaints linkage; internal audit plans; treatment tracking; impartiality safeguards.
Billing & Invoicing Optimisation
Tighten cashflow and compliance. Deliverables: billing SOPs; funding‐rule crosswalks; exception reports; audit trails; reconciliation cadences; training for admins & service leads.
Rostering & Hygiene Strategies
Match workforce to demand while safeguarding infection control and consumer dignity. Deliverables: acuity and service-based rosters; skill mix models; surge protocols; hygiene rounds; audit tools; escalation trees.
Strategic & Operational Planning
Translate strategy into executable, measurable plans.
Deliverables: 3 year strategy on a page; OKRs; operational plans; service model design; business continuity.
Training & Mentorship
Build capability with short, targeted modules and on-the-job coaching. Topics: incident management, complaints, risk, documentation quality, consumer engagement, evidence handling
Leadership Programs
Practical leadership for senior, middle and frontline managers.
Modules: leading through standards, feedback & coaching, performance conversations, culture & accountability, data driven decisions.
Gap Analysis & Readiness Reviews
Rapid diagnosis before audits, expansions or change programs.
Deliverables: evidence‑indexed gap report, priority roadmap, “strictest rule” compliance actions, mock interviews.
Policy, Procedure & Document Development
Tailored, plain‑English document suites aligned to your scope, risks and workforce. Deliverables: policy library, SOPs, templates, forms, quick‑reference guides, version control & training.
Audit Support
Pre audit: scope mapping, evidence packs, mock interviews
Intra audit: on call clarification, evidence collation, interview preparation. Post audit: root cause analysis, corrective action plans, regulator responses, embed fixes
Crosswalk Mapping (Multi Scheme)
Avoid duplication by aligning obligations across NDIS, HSQF, Aged Care, NSQHS and ACIS. Deliverables: clause-by-clause map; “single source of truth” controls; strictest rule matrix; combined evidence index; audit trail signposting.