Hospital Services
DHD Consultancy helps hospitals and day procedure services build systems that work in real life—and stand up to scrutiny. We align clinical governance against the NSQHS Standards, perioperative safety, IPC/CSSD, medication safety, documentation and theatre operations so you can deliver safe care, efficient lists and clean evidence.
Services
Accreditation & Assurance (NSQHS survey readiness)
• Action-by-action self-assessment and evidence indexing
• Mock surveys and tracer methodology (clinical/file/ward/theatre)
• Interview coaching for executives, clinicians, consumers and VMOs
• Corrective actions (CAPs): root-cause analysis, action planning and verification
Clinical Governance & Risk
• Clinical governance framework: committees, escalation trees, KPI sets
• Credentialing & scope-of-practice (appointment, re-credentialing, monitoring)
• Incident management and open disclosure; M&M review and learning loops
• Risk registers (clinical/operational), risk appetite and assurance mapping
Perioperative & Procedure Safety
• Pre-admission screening and fasting/medication guidance
• Surgical Safety Checklist (sign-in/time-out/sign-out) and counts/RSI controls
• Implants & prostheses: traceability, recalls and consignment management
• Endoscopy/sterile services workflow and reprocessing governance
• Emergency readiness: deteriorating patient, anaphylaxis, MH, code protocols
Infection Prevention & CSSD
• Annual IPC program, surveillance, outbreak management and environmental rounds
• CSSD/sterilisation: validation schedules, water quality controls, tracking & release
• Point-of-use cleaning, tray design and loan-set workflows
• Staff competencies, audits and feedback cycles
Medication Safety & AMS
• High-risk meds (anticoagulants, insulin, opioids): protocols, double-checks, tall-man labelling
• Peri-operative antibiotic timing/selection and antimicrobial stewardship indicators
• Storage & security (incl. S8), temperature logs, near-miss learning
Documentation, Handover & Digital
• eMR templates that drive complete assessments and defensible notes
• ISBAR handover, results acknowledgement, discharge/transfer communication
• Consent quality, pre-procedure checklists and consumer information clarity
Workforce & Capability
• Orientation, role delineation and competency matrices for nurses, techs, CSSD and admin
• Targeted training plans (IPC, medication safety, deterioration, device reprocessing)
• Rostering models that protect continuity, skill-mix and escalation cover
Theatre Operations & Business Performance
• Theatre utilisation and on-time starts, changeover time and case-duration forecasting
• Stock & implant stewardship; waste and variation reduction
• List construction, surgeon turnaround, loan-set planning and vendor performance
• Revenue integrity: activity capture, documentation quality and exception reporting
Optional Crosswalk
• Align NDIS with HSQF, Aged Care, NSQHS or ACIS to run one lean system with a single evidence index