AQAs and CABs
DHD Consultancy helps CABs/AQAs design, tune and evidence management systems that satisfy ISO/IEC 17065 and scheme-specific rules for NDIS Approved Quality Auditors and the Human Services Scheme (HSQF) Part 1 & 2—so you move through JAS-ANZ assessments with confidence.
Services
ISO/IEC 17065 system build & tune-up
• Impartiality & governance: threats analysis, risk register, committee for safeguarding impartiality terms of reference, annual review rhythm.
• Structure & independence: role delineation, decision-separation from audit/evaluation, outsourcing controls, liability/financing evidence.
• Competence & calibration: competency criteria for auditors/technical experts/decision-makers; witness plan; calibration sessions and CPD logs.
• Records & confidentiality: confidentiality controls, records retention, secure data handling, access rights and traceability.
• Management system: internal audits, nonconforming-work control, corrective actions, management review, and KPI set (quality + timeliness).
NDIS AQA Scheme implementation
• Audit program & methods: verification vs certification pathways, Stage 1/Stage 2 planning, sampling, multi-site rules, and audit-time justification.
• Audit reporting: report structure aligned to the Commission’s expectations; defensible findings and evidence signposting.
• Panel & regulator interface: notifiable issues escalation, submissions quality, and follow-up/CAP verification
Human Services Scheme (HSQF) Part 1 & 2
• Common & QLD-specific requirements: integrate HS Scheme Part 1 (common rules) and Part 2 (additional QLD requirements) into your 17065 system.
• Sampling & file testing: evidence trails for consumer file sampling and stakeholder interviews; alternatives where files are not applicable.
• Department interfaces: attendance to Schedule 1 specifics (e.g., child-protection placement services) and public-information accuracy
Certification process controls (scheme-agnostic)
• Application & contract review: scope clarity, eligibility, certification agreement content, and misuse-of-mark clauses.
• Evaluation → review → decision: separation of roles, technical review depth, decision rationales and audit-trail completeness.
• Surveillance/recertification: risk-based programs, changes affecting certification, suspensions/withdrawals, appeals & complaints