Aged Care Providers
DHD Consultancy helps aged care services build systems that work in real life—and stand up to scrutiny. We align governance, clinical care, workforce, operations and finances so you can deliver safe, dignified care while meeting regulator and funder expectations.
Services
Audit, Compliance & Assurance
• Accreditation/Assessment readiness for the Aged Care Quality Standards (residential & home care)
• Self-assessment & evidence indexing with clear signposting and file locations
• Mock reviews & interviews (governance, workforce, consumer, clinical)
• Corrective actions (CAPs): root-cause analysis, action plans, verification of effectiveness
• Complaint handling & Ombudsman responses – triage, timeframes, documentation quality
• Policy & SOP suites in plain English with version control and training records
• Serious Incident Response Scheme (SIRS) alignment – categories, thresholds, investigation, reporting and learning loops
• Restrictive practices governance (consent, authorisation, monitoring, review)
• Public information & statements: accurate, current and consistent with practice
Clinical Governance & Care
• Clinical governance framework: committees, escalation trees, KPI dashboards
• Care planning & reviews: assessment quality, risks, goals and outcomes tracking
• Medication safety: charts, reconciliation, high-risk meds, error learning
• Infection prevention & control (IPC): audits, outbreaks, environmental hygiene rounds
• Nutrition & hydration: menu planning oversight, mealtime experience, malnutrition risk
• Falls, pressure injury & wound care: assessment tools, prevention bundles, audits
• Behaviour support & mental health; palliative and end-of-life care pathways
• Documentation quality: progress notes, handover, clinical risk communication
Workforce & Capability
• Screening, onboarding & supervision (employees/agency/contractors)
• Competency matrices and targeted training plans with refreshers
• Rostering models that protect continuity, safety and dignity (incl. surge protocols)
• Leadership programs for senior, middle and frontline managers—turn standards into everyday behaviours
Operations, Finance & Business Performance
• Revenue cycle & billing guardrails; acquittal readiness and audit trails
• AN-ACC / funding optimisation: documentation quality → funding integrity (ethical uplift)
• Roster optimisation: skill-mix, demand alignment, leave patterns, overtime leakage
• Procurement & contractor management: due diligence, KPIs and service standards
• Service model redesign: admissions/occupancy, respite models, outreach/home care flows
• Data & dashboards: governance KPIs, care quality indicators, complaints/incident trends, timeliness
Monitoring, Reporting & Continuous Improvement
• Compliance calendar with owners, due dates and evidence sources
• Internal audits and readiness checks (quarterly/bi-annual)
• Improvement registers linked to risks, incidents, consumer feedback and clinical outcomes
• Board reporting: concise packs that show risk, performance and action closure
Optional Crosswalk
• Align NDIS with HSQF, Aged Care, NSQHS or ACIS to run one lean system with a single evidence index