Community and Injury Providers
DHD Consultancy helps community and injury providers build systems that work in real life—and stand up to funder and certification scrutiny. We align governance, workforce, documentation, safeguarding, outcomes and reporting so you can deliver safe, person-centred support under ACIS (via ACIA) and NIISQ arrangements.
Services
ACIA / ACIS certification readiness
• Gap analysis & roadmap to the current ACIS release (policies, records, evidence)
• Impartiality & risk: threat analysis, risk registers, committee terms
• Competence & supervision: role profiles, matrices, CPD and calibration rhythms
• Service delivery controls: intake, documentation, handover, complaints, CAPs
• Certification prep: evidence index, mock interviews, audit-trail signposting
Clinical Governance & Risk
• Clinical governance framework: committees, escalation trees, KPI sets
• Credentialing & scope-of-practice (appointment, re-credentialing, monitoring)
• Incident management and open disclosure; M&M review and learning loops
• Risk registers (clinical/operational), risk appetite and assurance mapping
NIISQ provider setup & assurance (Queensland)
• Registration readiness for services that require NIISQ registration before delivery
• Terms of Engagement operationalisation: roles, SLAs, reporting cadence, controls
• Monitoring visit drills: file testing, interview prep, corrective-action playbook
• Risk/incident/complaints frameworks linked to outcomes and learning loops
Service model & operations
• Operational playbooks: workflows, RACI, escalation trees, outreach/regional variants
• Documentation standards: forms, file notes, supervision records, evidence indexes
• Safeguarding & duty of care: incident triage, RCA, CAP verification, privacy & consent
Workforce & capability
• Screening/clearances; onboarding & supervision cadence
• Competency matrices and targeted training (incl. refreshers and agency/contractors)
Finance & contract controls
• Funding-rule crosswalks; billing & invoicing guardrails and audit trails
• Acquittal readiness: reconciliations, exception reporting, documentation integrity
Outcomes, KPIs & data
• Logic model (activities → outputs → outcomes)
• KPI set, data dictionary and source-of-truth map
• Performance dashboards for boards, funders and teams
Optional Crosswalk
• Align NDIS with HSQF, Aged Care, NSQHS or ACIS to run one lean system with a single evidence index